FAQs

1. What products does Vegale sell?

Vegale offers women’s clothing and fashion apparel designed for everyday style, comfort, and confidence.

2. How long does shipping take?

Orders are typically delivered within 5–8 business days after shipment.

Processing time is usually 1–3 business days.

3. Do you offer free shipping?

Yes. Vegale offers free standard shipping on all eligible orders.

4. How can I track my order?

You can track your order by contacting our customer support team with your:

  • Full name
  • Order number
  • Email address used during checkout

Email: Contact@vegale.shop
Phone: +1 650-280-4866

5. What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Returned items must be:

  • Unused
  • Unwashed
  • In original condition
  • With original tags and packaging attached

6. Do you charge return shipping fees?

No. We provide free return shipping for eligible returns.

7. Are there any restocking fees?

No. Vegale does not charge restocking fees.

8. Can I cancel my order?

Orders may only be canceled before they are processed or shipped.

If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item received

We will work quickly to resolve the issue.

10. What payment methods do you accept?

We accept major credit cards and other secure payment methods available during checkout.

11. Is my payment information secure?

Yes. Payments on Vegale.shop are processed through secure payment providers to help protect your information.

12. How can I contact customer support?

Store Name: Vegale
Website: Vegale.shop
Email: Contact@vegale.shop
Phone: +1 650-280-4866
Business Address: 624 S Chester St, Little Rock, AR 72201, United States