Return & Refund Policy

Thank you for shopping at Vegale. Customer satisfaction is important to us. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds for purchases made through Vegale.shop.

1. Return Eligibility

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, items must:

• Be unused, unworn, unwashed, and in original condition
• Include original tags and packaging
• Be free from stains, odors, damage, or signs of wear
• Be accompanied by proof of purchase or order confirmation

Items returned without prior authorization may not be accepted.

2. Free Return Shipping

Vegale offers free return shipping for eligible returns within the applicable return period.

Once your return request is approved, we will provide return instructions and a prepaid return shipping label when applicable.

3. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

• Worn or washed clothing
• Damaged items caused by misuse
• Gift cards
• Items missing original tags or packaging

Vegale does not sell final sale items under this policy.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item received

We will work quickly to provide a replacement, exchange, or full refund where applicable.

5. Refund Process

After your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

• 2–5 business days for return inspection
• 5–10 business days for the refund to appear on your account, depending on your payment provider

Original shipping charges, if any, are non-refundable unless the return is due to our error.

6. Exchanges

We currently offer exchanges for eligible items if the requested size or replacement item is available.

If you would like an exchange, please contact our customer support team.

7. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the standard return process.

8. Return Address

Please do not send returns to the sender’s address shown on the package.

To receive the correct return instructions and authorized return address, contact our support team first.

9. Contact Information

Store Name: Vegale
Website: Vegale.shop
Email: Contact@vegale.shop
Phone: +1 650-280-4866
Business Address: 624 S Chester St, Little Rock, AR 72201, United States